PREAMBLE

1. These general conditions of sale are agreed between Julia Zadesenets, NIF 234 633 891, Address Rua Alberto Caeiro n.º 50 Entrada B R/C Esquerdo, 4440-005 Campo Valongo, Portugal and Electronic Address info@my-minidog.com, owner of the website www.my-minidog.com hereinafter referred to as Online Store and those persons wishing to make purchases through the Online Store, hereinafter referred to as “User”.
2. As agreed parties that as purchases made through the Online Store will be regulated exclusively by this contract, excluding the minimum conditions available on the Online Store.

ARTICLE 1. PURPOSE 

1. The purpose of these general terms and conditions of sale is to provide and define all necessary information to the User regarding the methods of ordering, selling, paying for and delivering purchases made in the Online Store.
2. These conditions regulate all the steps necessary to place the order and guarantee the tracking of this order between the Contracting Parties.

 

ARTICLE 2. ORDERING AND INVOICING 

1. The User completes his/her order by completing the purchase process presented in the Online Store, adding the product(s) or service(s) he/she wishes to order to the shopping basket.

To send your order, the User must: 

a) Register in the Online Store, providing the information requested therein;

b) Log in (providing an email and password combination chosen by the User when registering);

c) Complete the information and choose the options available to you throughout the order completion process (delivery and billing address, shipping method, payment method, as well as the NIF and the name that, for tax purposes, you wish to appear on the invoice).

The final confirmation of the order by the User is equivalent to full and complete acceptance of the prices and description of the products available for sale as well as these General Conditions of Sale, which will be the only ones applicable to the contract thus concluded. 

The Online Store will honor orders received online only up to the limit of available stock. If a product is unavailable, the Online Store undertakes to inform the User as soon as possible. 

The data contained in the invoice is the sole responsibility of the User. The invoice is issued immediately after payment and, once issued, cannot be reissued with changes. 

Orders are valid for two days, unless the order is placed under a promotional campaign that sets a different deadline. Prices, discounts, promotions, and offers cannot be guaranteed beyond this deadline. If payment is not received by our services within this deadline, the order cannot be validated. Any amount received after this date will be refunded or used towards a new order. 

 

ARTICLE 3. PAYMENT 

a) Bank Transfer

Proof of payment must be sent via online banking or email. If payment is made at an ATM or counter, you must photograph or scan the receipt and send it by email. Once payment has been successfully processed, the order will be validated and shipped. 

If payment is not made on the day the order is placed or within the second day, the order will be cancelled. 

b) Credit/debit card, Paypal, Multibanco, MBway, Payshop
In the case of payment by credit card, the debit will be made on the User’s card immediately after confirmation of the shipment of the goods. If some products ordered are sold out, the value of them will be credited to the User’s card, after the order is closed.

Credit/debit card, Multibanco, MBway, Payshop is processed by Ifthenpay https://ifthenpay.com/ or Easypay https://www.easypay.pt/pt,  Paypal is processed by PayPal https://www.paypal.com/pt/home

ARTICLE 4. PRICES 

Prices are to be understood in Euros, with taxes and fees included, taking into account the VAT in force on the date of payment of the order. 

If there is an increase in the price of any product, the User will be informed immediately and may choose to receive their order (paying the difference) or cancel it. 

Whenever an item has a price reduction, the sales method (sales, promotions or clearance) is mentioned, as well as the type of product, the reduction percentage, the start date and duration period and its communication to the competent authorities, if necessary. 

 

ARTICLE 5. DELIVERY AND SHIPPING INFORMATION 

1. It is carried out by the company CTT or another similar transport company.
2. Shipping costs are added to the order in accordance with the current table, which are calculated during the purchase process before completion by the User.
3. The Online Store ships to the European Union (and all regions of the world).

 

ARTICLE 6. COMPLAINTS 

In the event of a dispute, the consumer may resort to Dispute Resolution through the Arbitration Center (see the section of the Online Store called “Dispute Resolution”) and/or fill out the Complaints Book (see the section of the Online Store called “Complaints Book”). 

 

ARTICLE 7. RIGHT TO FREE RESOLUTION  

The User has the right to freely terminate this contract within 14 calendar days, without needing to indicate any reason, in accordance with Portuguese legislation. 

The period for exercising the right of free withdrawal expires 14 days from the day following the day on which you acquire or a third party indicated by you, other than the carrier, acquires physical possession of the goods. 

In order to exercise your right of free withdrawal, you must communicate to the Online Store your decision to withdraw from this contract/purchase by means of a letter sent by registered mail with acknowledgment of receipt or communication via email to the email address registered in the Preamble. 

For the free resolution period to be respected, it is sufficient that your communication regarding the exercise of the right of free resolution is sent before the end of the resolution period. 

In the event of termination of this contract, the payment made will be refunded, with the exception of the costs of returning the goods, which will be borne by the consumer.  

The refund will be made without undue delay, within a maximum period of 14 days from the date on which we were informed of the decision to terminate the contract, considering the return of the product in perfect conditions of presentation and conservation. 

We make this refund using, whenever possible, the same payment method you used in the initial transaction, without incurring any costs as a result of such refund. 

 

ARTICLE 8. EXCEPTIONS TO THE RIGHT OF FREE RESOLUTION 

The following cases are considered exceptions to the Right of Free Resolution, in accordance with Article 17 of Decree-Law No. 24/2014, of 14 February, unless otherwise agreed by the parties: 

15. a) Provision of services, when:
    i) The services have been fully provided after the prior express consent of the consumer, in accordance with Article 15; and 
    ii) The consumer acknowledges that he loses the right of free withdrawal if the contract has been fully performed by the professional in that case; 
    b) Supply of goods or provision of services whose price depends on fluctuations in financial market rates that the supplier of goods or service provider cannot control and that may occur during the period of free withdrawal; 
    c) Supply of goods made according to the consumer’s specifications or clearly personalized; 
    d) Supply of goods that, by their nature, cannot be returned or are likely to deteriorate or expire quickly; 
    e) Supply of sealed goods that cannot be returned, for reasons of health protection or hygiene when opened after delivery; 
    f) Supply of goods that, after delivery and by their nature, become inseparably mixed with other articles; 
    g) Supply of alcoholic beverages whose price has been agreed upon at the time of conclusion of the purchase and sale contract, the delivery of which can only be made after a period of 30 days, and the actual value of which depends on market fluctuations beyond the professional’s control; 
    h) Supply of sealed audio or video recordings or sealed computer programs, from which the consumer has removed the tamper-proof seal after delivery; 
    i) Supply of a newspaper, periodical or magazine, with the exception of subscription contracts for the sending of such publications; 
    j) Those concluded at public auction; 
    k) Supply of accommodation, for non-residential purposes, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance; 
    l) Supply of digital content not supplied on a tangible medium if: 
    i) Its performance begins with the consumer’s prior express consent; and 
    ii) The consumer acknowledges that his or her consent implies the loss of the right of free withdrawal; 
    m) Provision of repair or maintenance services to be carried out at the consumer’s home, at the consumer’s request. 
    In the case of contracts provided for in paragraph m) of the previous paragraph, the Right of Free Termination applies to services provided in addition to those specifically requested by the consumer or to the supply of goods other than the spare parts essential for carrying out maintenance or repair. 

 

ARTICLE 9. EXCHANGE AND RETURN POLICY 

All products purchased from the Online Store may be returned and refunded, provided the customer expresses their intention within a maximum period of 14 days from receipt, provided the items have not been used, are in the same condition as when received, in their original packaging, and with their original labels. Whenever possible, items should be returned in the same box in which they were delivered. 

If you wish to exchange an item, you must return the item via registered mail and then make a new purchase. 

The costs associated with the exchange or return will be borne by the customer, unless there has been an error on the part of the Online Store. 

Exchanges and returns are not accepted for sale or promotional items. Themed items (e.g., items related to Christmas, Halloween, etc.) are not exchanged or returned. 

Upon delivery, the customer must check that the order is in good condition and has not been damaged during shipping. If there is any anomaly, they must immediately report it to the delivery employee, and also inform us of all the anomalies detected in a single email. Failure to do so will prevent us from exchanging or refunding the items. 

If the reason for the return is the responsibility of the Online Store (e.g., damaged item, incorrect item received), the return shipping costs will be covered by the Online Store, and the customer will have a maximum period of 30 days to return the item. If the reason is different (e.g., the item is not to the customer’s liking), the return shipping costs will be borne by the customer. 

To proceed with a return, the customer must inform the Online Store that they wish to make the exchange/return, indicating the reasons for the same, via the email address provided in the preamble. 

Within a maximum period of 14 days, the Online Store will analyze the returned item and inform the customer of their right to a refund or resend an identical item. If the reasons given for the return are confirmed, the customer will be refunded the full amount paid, including delivery and return costs. 

ARTICLE 10. WARRANTY 

We comply with the three-year guarantee period for the conformity of goods sold, starting from the date of delivery of the goods to the consumer, that is, from the moment the consumer acquires physical possession of the goods, except when this is incompatible with the nature of the goods or with the characteristics of lack of conformity.   

 

ARTICLE 11. PRIVACY POLICY 

Your data is processed in compliance with legislation on the protection of personal data and in accordance with the Privacy Policy defined and registered in the Online Store. 

Providing your data is optional, and the law guarantees the right to access, rectify, and cancel any data that directly concerns you, either in person or in writing, directly to the address listed in the Preamble. All requests must be made using the addresses and methods identified in section 1 of this Privacy Policy. 

Additionally, the holder may always submit any complaints he or she deems necessary to the competent authority for this purpose.