1. These general conditions of sale are agreed between REP Equipment and my-minidog.com, NIF 234 633 891, Address Rua Alberto Caeiro n.º 50 Entrada B R/C Esquerdo
4440-005 Campo Valongo, Portugal and Electronic Address email@example.com, owner of the website www.my-minidog.com hereinafter referred to as Online Store and those persons wishing to make purchases through the Online Store, hereinafter referred to as “User”.
2. As agreed parties that as purchases made through the Online Store will be regulated exclusively by this contract, excluding the minimum conditions available on the Online Store.
ARTICLE 1. OBJECT
1. As gifts, the general conditions of sale have access to objects and define all the information necessary to use the requests for purchase, sale, payment and delivery of purchases made in the Online Store.
2. These conditions regulate all steps necessary to place an order and guarantee or to follow this order between Contracting Parties.
ARTICLE 2. ORDERING AND BILLING
1. The User places his order by completing the purchase process presented in the Online Store, adding the product (s) or service (s) he wishes to order to the shopping basket:
To send your order the User must:
A). Register in the Online Store, providing the information requested there.
B). Log in (providing a combination of email and password chosen by the User when registering).
C). Complete the information and choose the options available to you throughout the order completion process (delivery and billing address, shipping method, payment method, as well as the TIN and the name that, for tax purposes, you want to be included on the invoice).
The final confirmation of the order by the User is equivalent to full and complete acceptance of the prices and description of the products available for sale as well as these General Sales Conditions, which will be the only ones applicable to the contract thus concluded.
The online store will honor orders received online only up to the limit of available stocks. In the absence of product availability, the online store undertakes to inform the User as soon as possible.
The data contained in the invoice are the sole responsibility of the User. The invoice is issued immediately after payment after being issued cannot be reissued with changes.
Order requests have a validity of (two days), except if the order is registered under a promotional campaign that defines a different term, it is not possible to guarantee prices, discounts, promotions and offers beyond this term. If the payment is not received by our services within that period, the order cannot be validated. Any amount received after this date will be returned or used in a new order.
ARTICLE 3. PAYMENT
A). Bank transfer
Bank transfer: it is necessary to send proof, by homebanking or e-mail. If it is done at an ATM or counter, you must photograph or scan the receipt and send it by email. After good collection the order will be validated and sent.
If payment is not made on the day of placing the order or until the second day, it will be canceled.
B). Paypall, Credit Card, MB Way and ATM
In the case of payment by credit card, the debit will be made on the User’s card immediately after confirmation of the shipment of the goods. If some products ordered are sold out, the value of them will be credited to the User’s card, after the order is closed.
The MB Way is processed by Ifthenpay https://ifthenpay.com/, Multibanco is processed by Ifthenpay https://ifthenpay.com/, Credit Card is processed by PayPal https://www.paypal.com/pt/home
ARTICLE 4. PRICES
Prices must be understood in Euros, with taxes and fees included, taking into account the VAT in force at the time of payment of the order.
If there is an increase in the price of any product, the User will be informed immediately, being able to choose to receive his order (by paying the difference) or to proceed with its cancellation.
Whenever an item has a price reduction, the sales modality (sales, promotions or settlement) is mentioned, the type of products, the reduction percentage, the start date and the duration period and its communication to the competent entities, if it’s necessary.
ARTICLE 5. DELIVERY AND SHIPPING INFORMATION
1. It is carried out by the CTT company or another similar transport company.
2. The shipping costs are added to the order according to the table in force, which are calculated in the purchase process before its completion by the User.
3. The Online Store ships to countries: Andorra, Autria, Belguim, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (UK).
ARTICLE 6. COMPLAINTS
In the event of a dispute the consumer can resort to Conflict Resolution through the Arbitration Center (see section of the Online Store called “Conflict Resolution”) and / or fill out the Complaints Book (see section of the Online Store called “Book of Complaints”) Claims”.
ARTICLE 7. RIGHT OF FREE RESOLUTION
The USER has the right to freely terminate this contract within 14 calendar days, without the need to indicate any reason, according to Portuguese law.
The period for exercising the right of free withdrawal expires 14 days from the day following the day on which you acquire or a third party appointed by you, other than the carrier, acquires physical possession of the goods.
In order to exercise your right of free withdrawal, you must communicate to the Online Store your decision to terminate this contract / purchase by means of a letter sent by registered mail with acknowledgment of receipt or communication via email to the email address recorded in the Preamble.
For the free resolution period to be respected, it is enough that your communication regarding the exercise of the right of free resolution must be sent before the end of the resolution period.
In case of termination of this contract, the payment made will be refunded, except for the costs of returning the goods, which will be borne by the consumer. The refund will be made without undue delay and, in any case, no later than 14 days from the date on which the goods are received and are in perfect condition for presentation and conservation.
We make this refund using, where possible, the same payment method you used in the initial transaction, without incurring any costs as a result of such refund.
ARTICLE 8. EXCHANGE AND RETURN POLICY
All products purchased at the Online Store can be returned and refunded, provided that the customer expresses his intention within a maximum period of 14 days from receipt, provided that the same items have not been used, are in the same condition. that were delivered, in the original packaging and with the original labels. Shipping should be carried out, whenever possible, in the same box in which it was delivered.
If you want to exchange an item, you must return the item by registered shipping and then make a new purchase.
The costs associated with the exchange or return will be borne by the customer, unless there has been an error on the part of the Online Store.
Exchanges are not made and returns of items on sales or sales are not accepted. There are no exchanges or returns for themed items (for example, items referring to Christmas, Halloween, etc.).
The customer must verify at the time of delivery of the order that it is in good condition and that it was not damaged during transport. If there is an anomaly, you must immediately report it to the employee who delivers the order, as well as inform us in a single email of all anomalies detected. If this does not happen, we will not be able to exchange or refund the items.
If the reason for the return is the responsibility of the Online Store (eg, damaged item, item received incorrectly), the return postage will be at the charge of the same, with the customer, under these conditions, having a maximum period of 30 days to make the return. devolution. If the reason is of a different order (eg, the article is not to the customer’s liking), the costs of return expenses will be borne by the customer.
In order to make a return, the customer must inform the Online Store that he intends to make the exchange / return, indicating the reasons for the same, through the email registered in the preamble.
Within a maximum period of 14 days, the Online Store will proceed with the analysis of the returned item and inform the customer of the right to the respective refund or by resending the same. If the reasons given for the return are confirmed, the customer will be refunded the full amount paid, including delivery and return costs.
Additionally, the holder can always present the complaints he deems necessary to the competent authority for the purpose.